Frequently Asked Questions
Account
Signing up is easier than ever! Just click SIGN UP on the main page of SpinDog Casino, fill out the registration form, and hit Create an Account. You'll be taken straight to the deposit page, and a welcome email will be sent to the address you provided.
No, we allow one registration account per person to keep things fair.
The quickest way to reset your password is to click Log In, then select Forgot Password? You'll receive an email with a link to create a new password – it's a 30-second process! If you're unable to reset it or can't access your email, reach out to our customer care team via live chat or email at [email protected] Once we verify your details, we'll reset it for you.
Just sign in, go into your personal profile 'My Account', then click the 'Add Currency' button and select a currency from the dropdown menu.
Deposits & Withdrawals
Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.
When you deposit money into your SpinDog account, we cover the transaction fees on our end – you won’t be charged for adding funds. However, your payment provider may apply a fee for sending money to us. For withdrawals, any fees charged by your payment provider will be your responsibility.
The minimum amount for deposit and withdrawal is usually €20 or currency equivalent, but it can depend on the payment method used.
Games
Yes, our games are mobile-friendly. Just open spindog.com and launch any game displayed on the casino home page!
If your internet connection drops, you can resume the game from where you left off once you're reconnected. The only exception is multiplayer games, where other players are actively betting.
Security
Absolutely! SpinDog Casino uses SSL encryption and advanced anti-fraud measures to ensure your financial security. Your personal information stays private and is only used to provide gaming services. For more details, visit our Privacy & Security page.
Log in to your account and navigate to the Documents page in your profile. From there, you can upload the required documents and monitor their status directly.